Last Updated: January 2026
Lifeline Student Support Services and its affiliates (“Lifeline Support”, “we” or “us”) are committed to protecting your privacy. We have prepared this Privacy & Cookie Policy (“Policy”) to describe our practices regarding the Personal Information that may be collected by Lifeline Student Support Services in relation to our research, admissions, enrollment, on-campus support, academic, career, and other services we offer (the “Services”), how we may use the information, with whom we may share it, and the rights and choices available to you regarding our use of the information, including rights and choices available under U.S. laws, such as the California Consumer Privacy Act, and international laws, such as the European Economic Area General Data Protection Regulation and the People’s Republic of China Personal Information Protection Law (“Privacy Laws”). We also tell you how to contact us about our privacy practices. “Personal Information” is any information about an identified or identifiable person. By using our Services, you acknowledge that we will process your Personal Information in accordance with this Policy.
Please read this Policy carefully to understand our Personal Information handling practices. If you do not agree with the data practices described in this Policy, we advise you not to use our website or Services. BY CONTINUING TO USE OUR SERVICES AND/OR SUBMITTING YOUR PERSONAL INFORMATION, YOU CERTIFY THAT YOU MEET THE AGE AND OTHER ELIGIBILITY REQUIREMENTS FOR THE SERVICE AS SET FORTH IN THIS POLICY AS WELL AS THE TERMS AND CONDITIONS.
In some cases, we receive Personal Information pertaining to students from educational institutions, such as information about class rosters and data from students who use our learning platforms at the direction of an educational agency or institution (“School Data”). School Data is only used by us to support our customer institutions and provide the Services requested by the institution’s administrators and course instructors. We handle School Data on behalf of our customer institutions, who determine the purposes and means of handling School Data, subject to applicable privacy and data protection laws, including, but not limited to, the U.S. Family and Educational Rights Privacy Act (FERPA). In such cases, the processing of your Personal Information will be subject to their privacy policies and Personal Information handling practices. The processing of the Personal Information constituting School Data is not addressed in this Policy. IF YOU WISH TO OBTAIN INFORMATION OR EXERCISE ANY OF YOUR RIGHTS WITH RESPECT TO YOUR PERSONAL INFORMATION THAT CONSTITUTES SCHOOL DATA, PLEASE READ THE PRIVACY POLICIES AND OTHER NOTICES OF THE RELEVANT EDUCATIONAL INSTITUTION CAREFULLY AND/OR CONTACT THE INSTITUTION DIRECTLY. ALTHOUGH WE MAY PLACE CONTEXTUAL ADVERTISING ON PAGES USED BY STUDENTS, WE DO NOT USE ANY PERSONAL INFORMATION IN SCHOOL DATA FOR TARGETED ADVERTISING.
If you are a student, a counselor, a representative of an institution, a current or prospective Lifeline Student Support Services employee, or a commercial customer, supplier, or partner, in many cases, we collect Personal Information directly from you and your device(s) or third parties. For students, these third parties often include individuals and organizations who provide recruitment services to us (“Agents”) and schools to which we provide our Services (“Customer Educational Institutions”). The Personal Information we collect, use and disclose about you will vary depending on how you interact with us and our Services.
We store all Personal Information for as long as necessary to fulfill the purposes set out in this Policy, or for as long as we are required to do so for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal or regulatory obligations, or where we otherwise reasonably believe that we have a legitimate and lawful reason to retain Personal Information. We take measures to delete your Personal Information or keep it in a form that does not permit identifying you when your Personal Information is no longer necessary for the purposes for which we process it unless we are required by law to keep your Personal Information for a longer period. When determining the specific retention period, we consider various criteria, such as the type of service provided to you, the nature and length of our relationship with you, mandatory retention periods provided by law, and relevant statutes of limitations.
When you create an account to access our Services, we may collect Personal Information such as:
Purposes for Collecting this PI
We use this type of information to identify you and communicate with you, including:
Disclosures of this PI
We may disclose this type of information to service providers and contractors who help us fulfill these purposes.
When you use our Services to apply to attend one or more of our Customer Educational Institutions, we may collect Personal Information such as:
Purposes for Collecting this PI
We use this type of information:
Disclosures of this PI
We may disclose this type of information to service providers and contractors who help us fulfill these purposes.
When we are required to make payments to you, we may collect Personal Information such as:
Purposes for Collecting this PI
We use this type of information for identity verification and legal compliance, such as reporting payments made to contractors, suppliers, and/or others as required by law.
Disclosures of this PI
We may disclose this type of information to service providers and contractors who help us fulfill these purposes.
When you establish an account or change your password, we may collect Personal Information such as:
Purposes for Collecting this PI
We use this type of information:
Disclosures of this PI
We may disclose this type of information to service providers and contractors that assist with our information technology and security programs.
When we believe you may be interested in our Services, we may collect Personal Information such as:
We collect this type of information from you and from:
Purposes for Collecting this PI
We use this type of information:
Disclosures of this PI
We may disclose this type of information to service providers and contractors, including those that support our marketing programs.
As permitted by law, we may share this information with joint marketing partners and companies with whom we have similar arrangements.
You can opt-out of the sharing of your information with joint marketing partners and similar third parties by sending an email to admin@lifelineja.com.
When you transact with us or interact with us online, we may collect Personal Information such as:
Purposes for Collecting this PI
We use this type of information:
Disclosures of this PI
We may disclose this type of information to service providers and contractors as needed to complete the transaction, including delivery companies.
If you are interacting with us on behalf of an educational institution, we may disclose the information to that institution. Please see Business Customer Data below.
When you visit or interact with our online platforms, websites, or applications we may collect Personal Information such as:
We collect this type of information from your computer or devices (e.g., when you visit our websites, our server logs may record your Internet Protocol address and other information). We may also receive this information from third parties, including computer security services and advertising partners.
Purposes for Collecting this PI
We use this type of information:
Disclosures of this PI
We may disclose this type of information to our service providers and contractors who fulfill orders, support our information technology and security programs (including companies that assist with fraud prevention, detection, and mitigation), or host our websites and to:
You can opt-out of the sharing of your information with third-party network advertising and analytics partners by sending an email to admin@lifelineja.com.
When you contact our call center or visit our facilities, we may collect Personal Information such as:
Purposes for Collecting this PI
We use this type of information:
Disclosures of this PI
We may disclose this type of information to our service providers and contractors that support our information technology and security programs, and our loss prevention programs.
When you purchase our Services, we may collect Personal Information such as:
We collect this type of information directly from you.
For security purposes, we do not generally store payment card information. These data elements are collected by our payment processors and not generally retained by Lifeline Student Support Services.
Purposes for Collecting this PI
We use this type of information as needed to complete transactions with you, such as processing payments and issuing refunds.
Disclosures of this PI
We may disclose this type of information to our service providers and contractors, such as our payment processors, financial institutions and others as needed to complete the transactions and for authentication, security, and fraud prevention.
Lifeline Student Support Services does not generally collect information concerning your health.
In some cases, individuals may provide information concerning health to us, such as if needed to accommodate a disability or in connection with workplace accidents and occupational safety.
We collect this information directly from you or other individuals, such as in the event of an accident or incident in one of our offices.
Purposes for Collecting this PI
We use this type of information for the specific purpose for which it was collected, such as to accommodate disabilities and enable accessibility of our products, Services and facilities, or for occupational health and safety programs.
Disclosures of this PI
We may disclose this type of information to service providers, contractors or others as needed for the specific purpose for which it was collected, such as to first responders, healthcare providers, our insurers, or occupational health and safety authorities.
When you transact with us on a commercial level (i.e., when you or the organization you work for engages in a business-to-business or “B2B” transaction with us), or when we believe you may be interested in transacting with us on a commercial level, we may collect Personal Information such as:
Purposes for Collecting this PI
We use this type of information:
Disclosures of this PI
We may disclose this type of information to our service providers and contractors and to your organization and third parties that your organization affiliates or transacts with, as needed to facilitate our commercial relationship (such as including your Personal Information on purchase documents that you authorize).
When you interact with us in any manner, we may collect Personal Information such as:
Purposes for Collecting this PI
We use this type of information:
Disclosures of this PI
We may disclose this type of information to our service providers and contractors, including our lawyers, auditors and consultants as well as other individuals or entities (such as government agencies or offices, courts, opposing law firms, process servers, and parties to litigation) in connection with legal matters as required or permitted by law.
If you apply for a job with us or are employed by us, we may collect Personal Information such as:
Purposes for Collecting this PI
We use this type of information:
Disclosures of this PI
We may disclose this type of information to our service providers and contractors that support our human resources management processes.
We may also disclose Government Issued Identifiers, Financial Account Information, and Health Information, and Compliance Data as described above.
Disclosures to Affiliates and business transferees. In addition to the disclosures described in the table above, any Personal Information we collect may be disclosed to our parent company, subsidiaries, joint ventures, and other companies under a common control (collectively, “Affiliates”) to use consistent with this Policy, and to third parties in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction or proceeding involving sale, transfer, divestiture or disclosure of all or a portion of our business or assets to such third parties.
Disclosures with your consent. We may share Personal Information about you with others for their own uses whenever you consent to or direct such sharing. Please note that we may also use and disclose information about you that is not personally identifiable. For example, we may publish reports or create products that contain de-identified, aggregated or statistical data, or share such data with third parties in a manner that does not identify particular users. These reports and products do not contain any information that would enable the recipient to contact, locate or identify you.
Cookies. We use Cookies and other technological tools to automatically collect information about your computer and your use of our Services. Please read our “Cookie Policy” for more information on how we use Cookies and other Tracking Technologies.
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
We offer you choices regarding the collection, use, and sharing of your Personal Information. When you receive promotional email communications from us, you may “opt out” by following the unsubscribe instructions provided in emails you receive from us. To revoke permissions that you may have given to send text messages, text STOP in response to any message. Please be aware that if you unsubscribe from emails or opt out of texts using these methods, we will process your opt-out request only for the specific email address or telephone number from which you send your opt-out communication. So, for example, if you have more than one email address or if you have changed your email address, your opt-out request may not be processed for any email that you have not identified in your opt-out request.
You can also CLICK HERE for help opting out of receiving all marketing communications from us. Please include your name, address and the email address(es) and/or phone number(s) that you want to opt out.
If you believe you have opted out, but continue to receive emails from us, please contact us as set out under the “Contact Information” section in this Policy, and we will endeavor to resolve the issue.
Please note that even if you opt out of promotional emails, we may still need to contact you with important information about your account. For example, even if you opt out of promotional emails, we may still send you account activity confirmations for security purposes.
Most web browsers are set to accept Cookies by default. If you prefer, you can typically remove and reject Cookies from our Services, as described in our Cookie Policy. If you remove or reject our Cookies, it may affect how our Services work for you.
Please note that you may have additional privacy rights under the laws of your jurisdiction, as described in our Additional State/Country-Specific Policies linked below, which supplement this Policy.
No system is 100% secure, and therefore we can’t provide assurance with 100% certainty that your Personal Information will be secure. If you have any questions about security of our Services, you can contact us as set out in the “Contact Information” section below.
You can help us protect your Personal Information by:
Choosing strong passwords and keeping them confidential.
Being careful about what Personal Information you share online.
Reporting any suspicious activity to us immediately via our link.
From time to time, we may update this Policy to reflect new or different privacy practices. You can determine when this Policy was last updated by referring to the “Last Updated” date referenced at the top of this Policy. Changes to this Policy will become effective upon posting of the updated Policy. We encourage you to periodically check this Policy for updates. Your continued use of the Services subsequent to any such change to this Policy constitutes your acceptance of the change.
We do not knowingly or intentionally collect information about children under 16. If you believe that we have unknowingly collected any Personal Information from a child, please contact us as set out in the “Contact Information” section below.
We may provide links to websites and services provided by third parties. We have no control over these websites, and they are subject to their own terms of use and privacy policies. As such, we do not endorse and are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through the Services, and we encourage you to learn about third parties’ privacy and security policies before providing them with your Personal Information.
By using the Services, you agree that we will not be liable for any damage or loss caused by your use of or reliance on any content, advertising, products, or other materials on or available from these third-party websites.
Lifeline Student Support Services is based in Jamaica. If you provide us with your Personal Information when using the Services from China, the EEA, the UK, or other regions of the world with laws governing data collection and use that may differ from Jamaican law, then please note that you are transferring your Personal Information outside of those regions to any country where we have facilities or in which we engage service providers, in Jamaica. Jamaica and these other jurisdictions may not provide equivalent levels of data protection as your home jurisdiction.
We welcome your comments or questions regarding this Privacy Policy. Please e-mail us at admin@lifelineja.com or contact us at the following address:
Lifeline Student Support Services
9 Dayton Avenue,
Kingston 10,
Jamaica, West Indies
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
Permission is granted to temporarily download one copy of the materials (information or software) on Lifeline Student Support Services’ web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Lifeline Student Support Services’ web site;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Lifeline Student Support Services at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on Lifeline Student Support Services’ web site are provided “as is”. Lifeline Student Support Services makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Lifeline Student Support Services does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall Lifeline Student Support Services or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Lifeline Student Support Services’ Internet site, even if Lifeline Student Support Services or a Lifeline Student Support Services authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
The materials appearing on Lifeline Student Support Services’ web site could include technical, typographical, or photographic errors. Lifeline Student Support Services does not warrant that any of the materials on its web site are accurate, complete, or current. Lifeline Student Support Services may make changes to the materials contained on its web site at any time without notice. Lifeline Student Support Services does not, however, make any commitment to update the materials.
Lifeline Student Support Services has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Lifeline Student Support Services of the site. Use of any such linked web site is at the user’s own risk.
Lifeline Student Support Services may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
Any claim relating to Lifeline Student Support Services’ web site shall be governed by the laws of the commonwealth of Jamaica.
Last Updated: January 2026
Lifeline Student Support Services and its affiliates (“Lifeline Student Support Services”, “we” or “us”) are committed to protecting your privacy. We have prepared this Cookie Policy to describe our practices regarding how we use Cookies and other technological tools to automatically collect information about your computer and your use of our Services when you access our websites, including https://lifelineja.com/ and its subdomains, as well as any other website to which we post this Cookie Policy (collectively, our “Site”). This Cookie Policy is subject to the Lifeline Student Support Services Privacy Policy and is incorporated by reference as a supplement thereto.
To fully understand how we collect, use, disclose, and process your Personal Information (as defined in the Lifeline Student Support Services Privacy Policy) that we collect in relation to our Services, this Cookie Policy should be read in conjunction with the Lifeline Student Support Services Privacy Policy. Capitalized terms used in this Cookie Policy, which are not otherwise defined, have the meanings assigned to them in the Lifeline Student Support Services Privacy Policy.
Lifeline Student Support Services may place small files, known as “Cookies,” onto your computer to collect Personal Information about how you use our Site. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. The Cookie will help us, or a third party, to recognize your device the next time you visit. Web beacons, pixels or other similar files can do the same thing. We refer to them as “Tracking Technologies”. We, or third parties we collaborate with, may use Tracking Technologies to automatically collect log files and other information about your usage of, and the devices you use to access, the Site and the Services. For example, we may use Tracking Technologies to help us analyze our web page flow, customize our Services, content and advertising, measure promotional effectiveness and promote trust and safety.
Overall, Cookies are used to improve your experience of the Site, make it more efficient, provide us with analytics data, and deliver more relevant advertisements to you.
We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. Most web browsers are set to accept Cookies by default.
When you visit our Site using most web browsers, we will ask you to select your Cookie consent settings. If you prefer, you can typically remove and reject Cookies from our Site by adjusting your browser settings. Read below for additional information regarding how to control Cookies. If you remove or reject our Cookies by adjusting your Cookie consent settings or browser settings, it will affect how our Site works for you. In addition, you may not be presented with advertising that reflects the way that you use our Services.
Even if you are only browsing the Site, certain information (including computer and connection information, browser type and version, operating system and platform details, and the time of accessing the Site) is automatically collected. This information will be collected every time you access the Site, and it will be used for the purposes outlined in this Cookie Policy.
In addition to the ways listed above, we may also use Cookies for other reasons, including:
To remember your preferences, such as your language setting.
To keep track of items in your shopping cart.
To provide you with more relevant advertising.
To measure the effectiveness of our marketing campaigns.
To improve the performance of our Site.
We use the following types of Cookies:
Necessary Cookies: These Cookies are essential for the Site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you, such as setting your privacy preferences, logging in or filling in forms.
Analytics Cookies: These Cookies collect information about how you use the Site, such as the pages you visit most often and any errors you may have encountered. This information is used to improve the performance of the Site and to make sure that content is relevant to you.
Advertisement Cookies: These Cookies track your browsing habits across websites so that we can show you advertising that is relevant to you.
As noted above, there are also Tracking Technologies that may be used from time to time:
“WEB BEACONS” are digital images we use to log information on our Site and in our emails. We use web beacons to manage Cookies, count visits, and to learn what marketing works and what does not. We also use web beacons to tell if you open or act on our emails. You may render some web beacons unusable by rejecting their associated Cookies. If you choose to decline such Cookies, certain features of the Site that placed the Cookie may not function properly or at all as a result.
“FLASH COOKIES” are used to store your preferences such as volume control or to display content based upon what you view on our Site to personalize your visit. Third parties who provide certain features on our Site, such as videos, may place Flash Cookies on your device. They may use Flash Cookies to track your web browsing activity and to display personalized advertising. Flash Cookies are different from other Cookies because of the amount of, type of, and way in which data is stored. Cookie management tools provided by your browser usually will not remove Flash Cookies. To learn more about Flash Cookies, who has placed Flash Cookies on your device, and how to manage privacy and storage settings for Flash Cookies click here: https://allaboutCookies.org/how-to-clear-flash-Cookies. We do not control the privacy practices of the third parties who place or track Flash Cookies and this Cookie Policy does not cover their practices. You should visit the privacy policies of companies who place Flash Cookies to understand their practices.
ANALYTICS. We use analytics services to help analyze how users use the Site. These analytic services use Cookies and scripts to collect and store information such as how users interact with our applications, errors users encounter when using our applications, device identifiers, how often users visit our Site, what pages they visit, and what other sites they used prior to coming to our Site. One of the analytics providers we use to collect information to improve our Services is Google Analytics. You may exercise choices regarding the use of Cookies from Google Analytics by going to https://policies.google.com/technologies/Cookies?hl=en-US Google Analytics Opt-out Browser Add-on.
Our Site offers a Cookie banner that allows users to control what Cookies are used (not including Necessary Cookies, which cannot be deactivated). Once you choose which Cookies you consent for us to use, you may use our Cookie banner to withdraw your consent at any time by changing your Cookie consent settings.
You can also control Cookies by changing your browser settings. You can choose to disable Cookies altogether or to allow certain types of Cookies. However, if you disable Advertisement Cookies, you may not be presented with advertising that reflects the way that you use our Services. Find out more about how to manage or disable Cookies at usa.gov.
We may update this Cookie Policy from time to time to reflect changes in our use of Cookies and/or Tracking Technologies. You can determine when this Cookie Policy was last updated by referring to the “Last Updated” date referenced above. Any changes will become effective upon posting of the updated Cookie Policy. We encourage you to periodically check this Cookie Policy for updates. Your continued use of the Site subsequent to any such change to this Cookie Policy constitutes your acceptance of the change.
We welcome your comments or questions regarding this Cookie Policy. Please e-mail us at admin@lifelineja.com or contact us at the following address:
Lifeline Student Support Services
9 Dayton Avenue,
Kingston 10,
Jamaica, West Indies
Website designed by WebDev GO
Opal Nobel Rhoe is an educator with more than 30 years of academic experience at the secondary and tertiary levels. She specializes in qualitative research and leadership development. Her doctoral research is titled A Description of the Teaching Styles and Learning Preferences in Third Form English Language Classes in a Selected High School in Rural Jamaica.
Stephen Simpson is a Minister of Religion and a counsellor. He has served as a secondary school counsellor for over 20 years.
Lois Thompson is a special education teacher with over 30 years of experience working with children with special needs. She specializes in educational assessment and individual tutoring. Her thesis, Continuing Professional Development: A Strategy to Improve Practice in Selected Inclusive Classrooms in the Cayman Islands, offered clear recommendations for ongoing professional development.
Amoy Rhoe is an educator with more than 30 years of academic experience at the secondary and tertiary levels. She specializes in qualitative research and leadership development. Her doctoral research is titled A Description of the Teaching Styles and Learning Preferences in Third Form English Language Classes in a Selected High School in Rural Jamaica.
Zoe Simpson is an educator, counsellor, book publishing coach, and author. Her work with adolescent mothers is at the centre of her professional life. Her doctoral research, titled The Reintegration of Adolescent Mothers Into the Formal School System: Redeeming the Second Chance to Complete Secondary Education, examined the factors that facilitated or frustrated completion of secondary education for reintegrated girls. The findings of this research informed the “Policy for the Reintegration of School-Age Mothers into the Formal School System”, and formed the basis on which reintegrated girls were provided with financial and psychosocial support. Dr. Simpson is the author of Disciples in Difficult Days: Standing Firm in the Faith.
